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Faq
How to manage my account?

When you log in to your account, you can check more details conveniently.

 

1. Change your name, E-mail and password

Under account information, click ‘My Account’. You will arrive at a screen that will allow you to edit your account. Click ‘Edit My Account’, you will be prompted to enter a new name, e-mail and password.

 

2. Art Club membership verification

Under My Account’, click Verification under ‘Art Club Membership Verification’ and enter ‘Mobile Number’ to verify your membership. ART CLUB membership verification will make your online shopping enjoys the same privileges as offline. To discover more information, please check at ‘Membership Policy’.

 

3. Shipping address management

Under ‘My Account’, click ‘Address Book’. Here, you can add a new address, remove an existing address, or edit an existing address. You could have the different addresses for delivery up to 6 records.

  • To remove a saved address, please click ‘Edit’ next to the address you wish to remove. In the next screen you will be prompted to ‘Edit’ or ‘Delete’. If you wish to delete the address, click ‘Delete’.
  • To edit an existing address, please click ‘Edit’ next to the address you wish to edit.
  • To add an address, please click ‘Add a new address’, enter the necessary information, and click ‘Save’.

 

4. Order tracking and history

Under ‘My Account’, click ‘Order Information’. Here, you will find a list of orders by date, including the order's status, order number, and order amount. If your order has shipped, the status will have a link to your tracking information.

 

5 Easy returns under ‘Order Information’

Under ‘My Account’, click ‘Order information’ to find the related ‘Order’, and you will be prompted to find a Return.

Please choose the merchandise you need to return and submit. Our Customer Service will confirm with your return application via phone/ e-mail and arrange pickups.

 

6. Wish List management

Under ‘My Account’, click ‘Wish List’ to view all your wish items that you added. You can update your ‘Wish List’, remove items from your list, or add them to your cart for purchase.

Please note: the merchandise you added in your ‘Wish List’ may be sold out, but later can go online and be available for purchase after reallocation.

 

7. Store Reservation List management

Under ‘My Account’, click ‘Reservation List’ to view all your order details.

Art Club Membership Verification

Under My Account, click Verification under Art Club Membership Verification and enter Mobile Number to verify your membership. Art Club membership verification will make your online shopping enjoys the same privileges as offline. To discover more information, please check at Membership Policy.


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