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Faq
RETURN POLICIES

1. Merchandise must be returned within 7 days after the receiving. Returns outside of this period are accepted at the discretion of SHIATZY CHEN.

2. Merchandise must not be worn, altered, washed or damaged.

3. Merchandise must have all tags attached and be returned in original packaging.

4. Merchandise returned without Chinese Fapiao (if requires), may result in a delayed refund or may not qualify for a refund.

5. Merchandise must include the original box in its original condition. The original box fees of RMB 100 will be charged when the merchandise returned in a damaged box, or without the original box.

6. Please Note: Shipping, handling charges and taxes and duties (if occurred) are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

7. Final Sale items may not be returned (as marked in product page).

8. Please Note: the return policy of shop.shiatzychen.com is different from physical stores. Shop with the option of store reservation and pay offline may not be entitled to enjoy 7 days’ easy return. Please check out the details when shop offline.

9. As your merchandise (e.g. exotic animal skins) may not be available for all countries due to the different customs policy, we recommend that you contact the local customs bureau directly to make sure the merchandise is fine to claim. We will not be responsible for the loss if the return, rejection and confiscation occurs.

EXCHANGE POLICIES

To make an exchange, we suggest to directly return your original order for efficient service. You only need to reorder the correct size and color of merchandise. Once we receive your return, your refund will be issued to the original bank card used to place the order in 10 business days.

RECEIVING A REFUND

The refund of your return in China will be issued to your submitted bank card information by ways of transferring.

As for international orders’ return, your refund will be issued to the original credit card used to place the order.

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.


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